Personalpokerchip.com
Sample
Terms and Conditions and Privacy Policy
General
These terms and conditions will apply to all transactions placed
online, by
e-mail, telephone or by post with Personalpokerchip.com. Please read
carefully
before placing any order. All contracts shall be governed by and
construed in
accordance with English Law and any dispute between us will be resolved
exclusively in the courts of England
and
Wales
.
Nothing in these terms and conditions will be deemed to affect your
statutory
rights. By using this site you are agreeing to these terms and
conditions'. All
transactions with Personalpokerchip.com will be governed by these terms
and
conditions.
All references to the 'company', 'us', ‘our’ or 'we' will refer to
Personalpokerchip.com. All references to ‘you’ or the ‘customer’ shall
mean the
person or persons purchasing or agreeing to purchase goods from the
company.
All references to the Web Site shall include reference to all URL's
owned by
Personalpokerchip.com. All references to ‘standard orders’ include all
products
other than collections of wines, beers and drinks, mattresses and beds,
and
paints other than sample pots of paints and varnishes.
Prices and Tax Charges
All prices are shown in pound sterling
(£) and are stated inclusive of UK VAT at the current rate
unless
clearly stated otherwise. All orders are
charged in GB pounds. Your local card provider will bill you in your
local
currency. You must check your local currency conversion rate for the
cost in
your local currency. All orders sent to
countries outside the EU are VAT exempt and we will charge these at the
pre VAT
price. It is our policy to offer
goods at the
most reasonable price possible, however, if, due to circumstances
beyond our
control, we deem it necessary to alter any advertised price, we reserve
the
right to do so without prior notice.
Prices and specifications are checked to the best of
our ability, and whilst every effort has been made to make them
accurate, no
responsibility will be accepted for errors and omissions.
Payment
We are pleased to accept orders by any of the following methods. Online
transaction (secure server), e-mail (unsecure). All credit /
debit card
transactions are subject to validation checks and are authorised by the
card
issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the
issuer of
your card refuses to authorise payment to us, we will not be liable for
any
delay and / or non-delivery of your order. We are unable to accept or
process
any credit/debit card orders without a valid card payment in the name
of the
registered cardholder.
All online and over the phone and postal payments are
made through HSBC bank plc. After placing your order the server will
transfer
you to HSBC’s secure payment server through which you will make your
payment.
Once this has been done, you will be transferred back to the
Personalpokerchip.com website. In this way you can be rest assured that
your
payments are being made in as secure an environment as possible.
Payments taken
over the phone are put through to HSBC immediately and a receipt will
be sent
with your goods. Postal payments by cheque or money order will need to
clear
first before your order can be dispatched. This may take up to 3
working days.
Security
We are fully committed to providing full security both
through our on-line and mail order service. We use secure socket layer
(SSL)
technology to ensure that your details are safe for all sales
transactions with
us. All information you provide is fully encrypted so that it cannot be
read by
third parties.
(For Netscape click the 'security' icon on the tool
bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to
view, menu,
find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3
boxes.
Your browser will confirm that you are shopping in a secure environment
by
showing a locked padlock icon or an image of a key in the bar at the
base of
your screen.)
Delivery
Orders will be delivered through DHL for next day
signed delivery
(allow 14-28 days for delivery).
It is strongly advised that customers provide a
delivery address where someone will be available to collect delivery
items from
Monday to Friday. Delivery normally requires a signature so if you
expect to be
out when the delivery is likely to be made, please advise of a
neighbour’s
address or secure place where your
order can be left. We cannot take responsibility for orders that go missing
if you
have requested they be left in a non secure place. If no one is
available to
receive the goods at the delivery address and the package has been sent
through
DHL, you will be left a card, with details of where you can go and
collect your
package or how it can be sent to you.
Returns
and Exchanges:
We want you to be entirely satisfied with every purchase
made from Personalpokerchip.com
as
we aim to offer you excellent quality, value and service at all times. We
doubt you’ll
need to use this service as we believe wholeheartedly in the high
quality and
purity of the items we sell. If you are dissatified in anyway
please
contact us at support@personalpokerchip.com.
Or contact us at:
Personal
Pokerchip
PO
BOX 663
ORPINGTON
BR6 6WJ
• Telephone
07761 546805 (during office hours).
An invoice
marked paid will be dispatched to you for all purchases. This is your
proof of
payment.
Shipping costs on all returns must be paid for by the customer
Damaged
goods
If you receive goods that
are faulty or that have been damaged in transit, contact us within 3 days of
receipt
of goods at support@personalpokerchip.com stating your order number and the goods that
are damaged /faulty. We will then contact you and arrange for the goods
return
to us. We will then credit your account for the damaged goods or
re-dispatch as
appropriate. Your statutory rights are unaffected.
Products
Products are sold singly unless otherwise stated. Every effort is made
to
ensure the colours depicted on the site match as closely as possible
those of
the actual product. Due to technical limitations, some colours may
vary. Personalpokerchip.com cannot be held responsible for variations in hue
or colour of any products.
Customised goods are exempt from all
refunds unless not fitting the ordered specification – wrong
initials, wrong colour chip, wrong number etc. In such rare example
we reserve the right to re-supply the corrected goods. We will
minimise the risk by always providing samples where possible and at
least a proof to be approved by you prior to our undertaking
any such
personalised work.
INSURANCE
Force Majeure
We will not be liable for non-performances of our obligations caused or
resulting from industrial disputes or any other circumstances beyond
the
reasonable control of the company such as act of God, riots, civil
commotion,
flood, fire, terrorism, war and legislation; petrol crisis and
transport or
weather disruptions. If by reason of such circumstances it shall become
impossible within a reasonable time for the company to wholly or partly
supply
the items ordered then the customer's liability will be limited to the
value of
the items already supplied together with any associated delivery
charges.
Content
Any information displayed on our web site(s) or other printed matter by
the
company is not regarded to be authoritative or certified as the best
practice
and is only considered to be useful supplementary advice to other
certified
codes of practice. All information on our web site is updated
regularly.
Ownership of Goods
All items supplied to the customer remain the property of Personalpokerchip.com. until final
payment of all sums owing in respect of those goods has been received
in full
by us.
Complaints
Any complaint can be communicated directly to Personalpokerchip.com. We will endeavour to deal with your complaint within
five working days
of receipt. In the event where we cannot resolve your complaint
immediately we
will advise a likely time scale to you and keep you informed of any
investigation. You can contact us at support@personalpokerchip.com.
Privacy Policy
This privacy policy covers Personalpokerchip.com., its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us.
Any
links to third party web sites are covered by the third parties privacy
policies.
We do not automatically log personal data nor do we link information
automatically logged by other means with personal data about specific
individuals.
We will collect and store information about you to allow us to firstly,
process
and fulfil any order requirements and secondly to provide you with the
best
possible service. We will collect and store any personal data that you
may
volunteer whist using our services, e.g.(registration, placing an order
or
requesting a catalogue). The information key symbol is shown wherever
we
collect data. All information is collected lawfully and in accordance
with the
Data Protection Act 1998.
We will use the data for our own marketing purposes, including market
research
and to keep you up to date with any offers or information regarding our
stores
or direct sales channels.
The type of information that we will collect will include,
Your title and name
Known address
Contact telephones numbers
E-mail address
Order and Payment details
Individuals registering their details online may do so on the
understanding
that they are aware of the intended purpose for the collection of data.
They
may be sent further information / communication via email, and post.
Our website contains links to third party websites operating their own
terms
and conditions and privacy policies, Personalpokerchip.com. is not responsible for the policies of any linked third
party sites.
Access to information
We will aim to always hold accurate and up to date information about
you. You
can gain access to information that we may hold about you by:
• Sending an email to mail@personalpokerchip.com
• Writing to this address:
Personal Pokerchip
PO
BOX 663
ORPINGTON
BR6
6WJ
•
Telephone
07761 546805
We will provide you with a readable copy of any personal data that we
may hold
about you, within forty days of receipt of your request. We will
require proof
of your identity before releasing any data. We will provide the
information at
a charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be
inaccurate
we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data
held, but
will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms
and
conditions, please contact us directly.
If you are currently receiving information from us and would prefer not
to,
please email us at mail@personalpokerchip.com with "No further
mailings" in the subject box. Please provide your invoice number and
postcode, or click on the unsubscribe link placed at the bottom of all
our
emails to you.
Personalpokerchip.com Privacy
Policy.
Introduction
www.personalpokerchip.com is owned and operated by
Personalpokerchip.com, a limited company registered in England
.
We do not record or process any personal information
about individuals who visit this website, except when you choose to
send us
information by e-mail, conventional mail, telephone, fax or other
means.
Personalpokerchip.com considers Internet user privacy
and data protection to be of high importance. Personalpokerchip.com
complies
with the Data Protection Act 1998 in relation to all processing of data
supplied to us by users and other personal data in our possession for
any
reason.
Personal information
Please note that all the information you provide to
Personalpokerchip.com will be stored and processed in the United Kingdom
.
We do not sell, trade, lease, loan or rent any
personal information to outside organisations or individuals, except
when we
need to advise domain name registrars of details for their records in
administering your domain name, (The information sent to the official
registrars is then made public by them and is available for others to
see via a
"who is" search on the Internet) or when we have requested and
received your consent to share information, or when we have to share
information for a product or service you have requested, or we are
required by
law to disclose details in the form of court orders or legal processes
Links to other sites
Personalpokerchip.com may contain various links to
other sites. These sites have their own policies and practices with
respect to
online privacy, and Personalpokerchip.com cannot be responsible for the
privacy
practices or the content of these sites.
Information automatically logged
Your IP address is used to gather broad demographic
information, and for other purposes such as monitoring visitor
frequency to our
website, this data is not shared.
Finally
The information we hold will be accurate and up to
date. You can check the information that we hold about you by emailing
us. If
you find any inaccuracies, please inform us immediately and we will
delete or
correct it promptly.
Contact: mail@personalpokerchip.com
The personal information that we hold will be held
securely in accordance with our internal security and the law.
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